Action Learning Toolkit

53 Tools To Help Your Organization Harness The Power Of Action Learning.Action Learning is a tried and tested way of finding solutions to issues, concerns, opportunities or tasks in the workplace. These issues have no specific right answer, but provide us with opportunities to explore different courses of action, and to reflect on these actions.

Assertiveness Skills Pack

27 Tried And Tested Training Activities For Improving Interpersonal Skills At Work. Making sure your behaviour and communication is assertive is invaluable in the workplace. But there is a fine line between non-assertive behaviour, assertive behaviour and aggression. Learning how to understand the impact of your behaviours on others and yourself.

Communication Skills

22 Practical Activities For Developing Communication Skills Essential, effective communication skills for EVERYONE! With Communication Skills, you've got all the essential skills of communication covered-including much-needed skills development for the modern channels of communication that are becoming part of everyday working life. Includes effective use of e-mail, voice-mail and audio conferencing—at your fingertips.

Customer Care Pack

20 Activities To Get Everyone In Your Organization Contributing To Customer Care   This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers' shoes and to see the organization through their eyes.   The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. Learn how even seemingly small improvements ca...

Developing Teams: The Leader’s Role

20 Tried And Tested Activities For Promoting And Maintaining Team Learning Team leaders are vital in any organization—they help build successful teams, which in turn builds organizational success. The activities in this training resource have been specifically designed for trainers to develop highly motivated team leaders; team leaders who confidently lead team learning and development; team leaders equipped with all the skills and knowledge they need to develop team building and whole-team lear...

New Trainer’s Toolkit

Tools, Techniques And Tips For The New-To-The-Job Trainer This Toolkit is the training resource for anyone new to training. It will guide you, support you and inspire you from the moment you open its pages. It provides exactly what so many new trainers have been asking for: key training techniques, clearly explained—and thoroughly tested by an experienced trainer. You'll want to use this pack again and again to dip into the ideas and tips it contains. You'll quickly learn how to deliver any type...

Storytelling For Trainers

50 Short Stories And 175 Related Activities To Aid Memory And Enhance Learning. Learn how to use story-based activities as catalysts for learning with this superb training resource. As well as containing tips and tricks on choosing, using and delivering stories, you’re also provided with 50 versatile stories to augment virtually any training session. Each story covers a number of different training topics and key learning points so you can choose the ones that are most appropriate to your messag...

Trainer’s Treasure Trove

An Inexhaustible Goldmine Of Ideas To Spice Up Your Training! Do you collect useful ideas? You know the kind of thing: an energizer you've just seen that you'll use for your next customer care course, a role play you use for communication skills courses, a team challenge ready to fill a planned or unexpected space in a session. Now imagine the value of having someone else's great collection ready at your fingertips too! The Trainer's Treasure Trove is a remarkable collection of ideas, tactics, t...

Training That Sticks!

50 Creative Ways To Make The Most Of Post-It® Notes This unique resource gives you 50 creative approaches for using Post-it® Notes to make your training sessions more participative, more effective and more powerful. With Training that Sticks! you'll involve everyone. You'll get everyone contributing. And you'll get evident, measurable results from your training, planning and team working sessions. These are effective, powerful ideas that really do produce positive outcomes. And there are ideas h...