Action Learning Toolkit

53 Tools To Help Your Organization Harness The Power Of Action Learning.Action Learning is a tried and tested way of finding solutions to issues, concerns, opportunities or tasks in the workplace. These issues have no specific right answer, but provide us with opportunities to explore different courses of action, and to reflect on these actions.

Assertiveness Skills Pack

27 Tried And Tested Training Activities For Improving Interpersonal Skills At Work. Making sure your behaviour and communication is assertive is invaluable in the workplace. But there is a fine line between non-assertive behaviour, assertive behaviour and aggression. Learning how to understand the impact of your behaviours on others and yourself.

Communication Skills

22 Practical Activities For Developing Communication Skills Essential, effective communication skills for EVERYONE! With Communication Skills, you've got all the essential skills of communication covered-including much-needed skills development for the modern channels of communication that are becoming part of everyday working life. Includes effective use of e-mail, voice-mail and audio conferencing—at your fingertips.

Counselling Skills At Work

20 Activities For Developing Practical Counselling Skills This pack outlines the practical benefits of using counselling skills in a work context using a straight forward, jargon free approach.   Participants learn how counselling skills can be applied in a variety of different situations, such as coping with change, managing stress, giving and receiving feedback and conducting performance reviews.

Customer Care Pack

20 Activities To Get Everyone In Your Organization Contributing To Customer Care   This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers' shoes and to see the organization through their eyes.   The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. Learn how even seemingly small improvements ca...

Developing People: The Manager’s Role

20 People Development Activities for Managers This pack highlights the pivotal role managers and supervisors play in developing their people. Use the activities to help them view 'developing people' in the context of their own objectives and results. Get them to see the bottom line benefits and the enhancement of their own management skills. Show them how they can develop others and themselves in the process.

Developing Teams: The Leader’s Role

20 Tried And Tested Activities For Promoting And Maintaining Team Learning Team leaders are vital in any organization—they help build successful teams, which in turn builds organizational success. The activities in this training resource have been specifically designed for trainers to develop highly motivated team leaders; team leaders who confidently lead team learning and development; team leaders equipped with all the skills and knowledge they need to develop team building and whole-team lear...

Evaluation Toolkit

The Complete Guide To Assessing The Effectiveness Of Training And Learning In Your Organization. These days, being able to demonstrate your contribution is more important than ever. You can use this pack to build a strong argument for investment and resources. Learn how to set objectives, measure improvements and evaluate results. There are case studies and working examples, and an impressive array of over 70 tools for instant use. The pack is based on the four-stage model of: assessing reaction...

First-Time Leadership

22 Tried And Tested Activities To Explore And Develop Appropriate Behaviours And Skills As more and more organizations move towards a flatter, team-based structure, team leaders are having to learn to combine a leadership role with full-time operational responsibilities. This pack is aimed at developing core leadership skills in people who are new to this demanding role. It encourages your people to focus on what leaders do, rather than who they are, so they can break their new responsibilities ...

Induction Toolkit

Get Your New Recruits Off To A Flying Start! Harness their enthusiasm, motivation and fresh ideas by settling them into the organization quickly. This Toolkit gives you everything you need to create a reliable, hassle-free and, above all, effective induction procedure that will work perfectly again and again—on every type of employee. It’s packed with resources to lead you speedily through the planning, design and organizational stages of creating a good induction policy. Checklists, memory aids...

Light Bulb Learning

49 Energetic Activities To Invigorate Your Training Sessions Light Bulb Learning delivers 49 invigorating nuggets of learning—at your fingertips and ready to use. You can rely on these exhilarating training activities to foster an inspiring new climate of learning in your workplace. You'll find yourself dipping into this pack again and again, for proven activities that encourage the self-development of your people. These activities will provide increased insight into their own capabilities—skill...

Mentoring

20 Development Activities For Understanding, Encouraging And Evaluating Mentoring Use the activities in this pack to promote an understanding of mentoring and how to evaluate it. Discover ways of connecting mentoring to other development activities such as performance reviews and personal development planning. Learn how mentoring can help the development of individuals within your organization. Show participants how to distinguish mentoring from coaching and managing and how to create learning o...

Skills Of Appraisal And Performance Review

19 Activities That Show You How To Set Up And Implement A Modern Appraisal System Are you implementing a new appraisal system or updating and improving the one you have? This Activity Pack shows managers and supervisors how a performance review appraisal provides a powerful communication system, enhances interpersonal skills and helps to promote an open and honest employee relations climate. It can also ensure that the personal development of the employee is in line with the business needs of th...

Supervisor Development Pack

15 Leadership And Communication Activities Show that your organization recognizes the important role played by your supervisors and team leaders. It's your responsibility to enable your supervisors to develop a range of management skills and expect them to operate effectively and efficiently. This pack contains 15 ready-made sessions incorporating everything you need to train your supervisors to become successful communicators, motivators and leaders. It covers all of the vital skills of supervi...

Teams In Action

22 Activities For Developing Team Skills Achieve maximum potential from your team! Help your participants to clearly understand why their team exists and how their contribution affects its overall performance. This pack contains ready-made, fun activities that cover all aspects of team working, including team development and how teams perform in different work situations. Stimulate thought and discussion about issues that are relevant to team performance and facilitate exercises that lead to agr...

The Performance Management & Development Toolkit

15 Sessions For Establishing An Effective Strategic People Development System This resource takes you through the procedure of establishing an effective performance management and development process for your employees. The 15 sessions provide you with a clear framework and structure to guide you through this process. Designed to be used with senior managers, as well as team leaders and team members, the messages in this pack encourage the involvement of people throughout the organization.

Time To Be Effective

Exploring 19 Time Management Techniques That Really Work This toolkit tackles the problem with most time management training - the fact that most people go away with good intentions but fail to implement what they've learned. Time to be Effective doesn't duck these issues. The activities enable you to explore why people haven't used time management techniques in the past—and how to find approaches that really work for them. The secret of these activities lies in the personalization of the learni...

Training Games For Trainers

135 Practical Games That'll Give Your Training The Fun-Factor Help your people learn more effectively through play - and enjoy themselves at the same time! This is our most popular Trainer Pack! Use these 135 confidence-boosting and enjoyable games that will energize, stimulate and liven up any training session. There are pages and pages of confidence-boosting and enjoyable games that will energize, stimulate and liven up any training session. You'll engage your participants' whole brains and bo...

Training That Sticks!

50 Creative Ways To Make The Most Of Post-It® Notes This unique resource gives you 50 creative approaches for using Post-it® Notes to make your training sessions more participative, more effective and more powerful. With Training that Sticks! you'll involve everyone. You'll get everyone contributing. And you'll get evident, measurable results from your training, planning and team working sessions. These are effective, powerful ideas that really do produce positive outcomes. And there are ideas h...

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Coaching & Mentoring