27 Tried And Tested Training Activities For Improving Interpersonal Skills At Work.
Making sure your behaviour and communication is assertive is invaluable in the workplace. But there is a fine line between non-assertive behaviour, assertive behaviour and aggression. Learning how to understand the impact of your behaviours on others and yourself.
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Customer Service & Sales
Communication Skills
22 Practical Activities For Developing Communication Skills
Essential, effective communication skills for EVERYONE! With Communication Skills, you've got all the essential skills of communication covered-including much-needed skills development for the modern channels of communication that are becoming part of everyday working life. Includes effective use of e-mail, voice-mail and audio conferencing—at your fingertips.
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Customer Care Pack
20 Activities To Get Everyone In Your Organization Contributing To Customer Care
This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers' shoes and to see the organization through their eyes.
The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. Learn how even seemingly small improvements ca...
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The Performance Management & Development Toolkit
15 Sessions For Establishing An Effective Strategic People Development System
This resource takes you through the procedure of establishing an effective performance management and development process for your employees. The 15 sessions provide you with a clear framework and structure to guide you through this process. Designed to be used with senior managers, as well as team leaders and team members, the messages in this pack encourage the involvement of people throughout the organization.
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Training Games For Trainers
135 Practical Games That'll Give Your Training The Fun-Factor
Help your people learn more effectively through play - and enjoy themselves at the same time! This is our most popular Trainer Pack! Use these 135 confidence-boosting and enjoyable games that will energize, stimulate and liven up any training session.
There are pages and pages of confidence-boosting and enjoyable games that will energize, stimulate and liven up any training session. You'll engage your participants' whole brains and bo...
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Using Emotional Intelligence At Work
17 Tried And Tested Activities For Understanding The Practical Application Of Emotional Intelligence
How confident are you on the subject of emotional intelligence? Are you already committed to the concept but need help in putting it across in your organization? Or perhaps you don't feel that you know enough to be competent to train people in it. Whatever your knowledge of Emotional Intelligence, you could soon be delivering its benefits.
These activities need your skills as a facilitator, but d...
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