20 Activities To Get Everyone In Your Organization Contributing To Customer Care
This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers' shoes and to see the organization through their eyes.
The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. Learn how even seemingly small improvements ca...
Read More
Delegation
Developing People: The Manager’s Role
20 People Development Activities for Managers
This pack highlights the pivotal role managers and supervisors play in developing their people. Use the activities to help them view 'developing people' in the context of their own objectives and results. Get them to see the bottom line benefits and the enhancement of their own management skills. Show them how they can develop others and themselves in the process.
Read More
First-Time Leadership
22 Tried And Tested Activities To Explore And Develop Appropriate Behaviours And Skills
As more and more organizations move towards a flatter, team-based structure, team leaders are having to learn to combine a leadership role with full-time operational responsibilities. This pack is aimed at developing core leadership skills in people who are new to this demanding role. It encourages your people to focus on what leaders do, rather than who they are, so they can break their new responsibilities ...
Read More
Storytelling For Trainers
50 Short Stories And 175 Related Activities To Aid Memory And Enhance Learning.
Learn how to use story-based activities as catalysts for learning with this superb training resource. As well as containing tips and tricks on choosing, using and delivering stories, you’re also provided with 50 versatile stories to augment virtually any training session. Each story covers a number of different training topics and key learning points so you can choose the ones that are most appropriate to your messag...
Read More
Supervisor Development Pack
15 Leadership And Communication Activities
Show that your organization recognizes the important role played by your supervisors and team leaders. It's your responsibility to enable your supervisors to develop a range of management skills and expect them to operate effectively and efficiently.
This pack contains 15 ready-made sessions incorporating everything you need to train your supervisors to become successful communicators, motivators and leaders. It covers all of the vital skills of supervi...
Read More
Teams In Action
22 Activities For Developing Team Skills
Achieve maximum potential from your team! Help your participants to clearly understand why their team exists and how their contribution affects its overall performance.
This pack contains ready-made, fun activities that cover all aspects of team working, including team development and how teams perform in different work situations. Stimulate thought and discussion about issues that are relevant to team performance and facilitate exercises that lead to agr...
Read More
The Team Working Activity Pack
23 Activities To Enhance Team Performance
Stuck for ideas to get your teams really working effectively? Well, this activity pack is just your answer. This resource takes a fun and games type approach, but with a serious purpose, to help team members practice a wide range of skills.
It's a rich mix of highly practical exercises, including role-plays, and hands-on team working activities to stimulate ideas, get teams planning, communicating, evaluating and monitoring performance. Most of the activ...
Read More
Time To Be Effective
Exploring 19 Time Management Techniques That Really Work
This toolkit tackles the problem with most time management training - the fact that most people go away with good intentions but fail to implement what they've learned.
Time to be Effective doesn't duck these issues. The activities enable you to explore why people haven't used time management techniques in the past—and how to find approaches that really work for them.
The secret of these activities lies in the personalization of the learni...
Read More
Training That Sticks!
50 Creative Ways To Make The Most Of Post-It® Notes
This unique resource gives you 50 creative approaches for using Post-it® Notes to make your training sessions more participative, more effective and more powerful.
With Training that Sticks! you'll involve everyone. You'll get everyone contributing. And you'll get evident, measurable results from your training, planning and team working sessions.
These are effective, powerful ideas that really do produce positive outcomes. And there are ideas h...
Read More