Assertiveness Skills Pack

27 Tried And Tested Training Activities For Improving Interpersonal Skills At Work. Making sure your behaviour and communication is assertive is invaluable in the workplace. But there is a fine line between non-assertive behaviour, assertive behaviour and aggression. Learning how to understand the impact of your behaviours on others and yourself.

Communication Skills

22 Practical Activities For Developing Communication Skills Essential, effective communication skills for EVERYONE! With Communication Skills, you've got all the essential skills of communication covered-including much-needed skills development for the modern channels of communication that are becoming part of everyday working life. Includes effective use of e-mail, voice-mail and audio conferencing—at your fingertips.

Customer Care Pack

20 Activities To Get Everyone In Your Organization Contributing To Customer Care   This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers' shoes and to see the organization through their eyes.   The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. Learn how even seemingly small improvements ca...

Developing People: The Manager’s Role

20 People Development Activities for Managers This pack highlights the pivotal role managers and supervisors play in developing their people. Use the activities to help them view 'developing people' in the context of their own objectives and results. Get them to see the bottom line benefits and the enhancement of their own management skills. Show them how they can develop others and themselves in the process.

Developing Teams: The Leader’s Role

20 Tried And Tested Activities For Promoting And Maintaining Team Learning Team leaders are vital in any organization—they help build successful teams, which in turn builds organizational success. The activities in this training resource have been specifically designed for trainers to develop highly motivated team leaders; team leaders who confidently lead team learning and development; team leaders equipped with all the skills and knowledge they need to develop team building and whole-team lear...

Evaluation Toolkit

The Complete Guide To Assessing The Effectiveness Of Training And Learning In Your Organization. These days, being able to demonstrate your contribution is more important than ever. You can use this pack to build a strong argument for investment and resources. Learn how to set objectives, measure improvements and evaluate results. There are case studies and working examples, and an impressive array of over 70 tools for instant use. The pack is based on the four-stage model of: assessing reaction...

First-Time Leadership

22 Tried And Tested Activities To Explore And Develop Appropriate Behaviours And Skills As more and more organizations move towards a flatter, team-based structure, team leaders are having to learn to combine a leadership role with full-time operational responsibilities. This pack is aimed at developing core leadership skills in people who are new to this demanding role. It encourages your people to focus on what leaders do, rather than who they are, so they can break their new responsibilities ...

Induction Toolkit

Get Your New Recruits Off To A Flying Start! Harness their enthusiasm, motivation and fresh ideas by settling them into the organization quickly. This Toolkit gives you everything you need to create a reliable, hassle-free and, above all, effective induction procedure that will work perfectly again and again—on every type of employee. It’s packed with resources to lead you speedily through the planning, design and organizational stages of creating a good induction policy. Checklists, memory aids...

Managing Change

19 Process Activities For Managing Change This activity pack will enable you to devise a program for facilitating change in your organization. Through a mixture of discussions, structured questioning and practical exercises, participants work toward reaching their own change solutions. Employees will learn that change is an opportunity to be welcomed, not ignored or resisted. They will be able to plan for, and manage the changes that they and their organization must make to ensure and enhance bu...

Mentoring

20 Development Activities For Understanding, Encouraging And Evaluating Mentoring Use the activities in this pack to promote an understanding of mentoring and how to evaluate it. Discover ways of connecting mentoring to other development activities such as performance reviews and personal development planning. Learn how mentoring can help the development of individuals within your organization. Show participants how to distinguish mentoring from coaching and managing and how to create learning o...

Skills Of Appraisal And Performance Review

19 Activities That Show You How To Set Up And Implement A Modern Appraisal System Are you implementing a new appraisal system or updating and improving the one you have? This Activity Pack shows managers and supervisors how a performance review appraisal provides a powerful communication system, enhances interpersonal skills and helps to promote an open and honest employee relations climate. It can also ensure that the personal development of the employee is in line with the business needs of th...

Storytelling For Trainers

50 Short Stories And 175 Related Activities To Aid Memory And Enhance Learning. Learn how to use story-based activities as catalysts for learning with this superb training resource. As well as containing tips and tricks on choosing, using and delivering stories, you’re also provided with 50 versatile stories to augment virtually any training session. Each story covers a number of different training topics and key learning points so you can choose the ones that are most appropriate to your messag...

Supervisor Development Pack

15 Leadership And Communication Activities Show that your organization recognizes the important role played by your supervisors and team leaders. It's your responsibility to enable your supervisors to develop a range of management skills and expect them to operate effectively and efficiently. This pack contains 15 ready-made sessions incorporating everything you need to train your supervisors to become successful communicators, motivators and leaders. It covers all of the vital skills of supervi...

Teams In Action

22 Activities For Developing Team Skills Achieve maximum potential from your team! Help your participants to clearly understand why their team exists and how their contribution affects its overall performance. This pack contains ready-made, fun activities that cover all aspects of team working, including team development and how teams perform in different work situations. Stimulate thought and discussion about issues that are relevant to team performance and facilitate exercises that lead to agr...

The Facilitation Toolkit

24 Self-Study And Group Sessions For Facilitators Anyone who wants to understand more about the role of facilitation in organizations will benefit from working through this toolkit. It provides you with a collection of activities to assist group processes. Designed to be flexible, this toolkit can be used as a self-study guide or for developing others in all the skills and techniques they'll need to facilitate more effectively. The 24 sessions cover all of the core skills, tools and techniques y...

The Team Working Activity Pack

23 Activities To Enhance Team Performance Stuck for ideas to get your teams really working effectively? Well, this activity pack is just your answer. This resource takes a fun and games type approach, but with a serious purpose, to help team members practice a wide range of skills. It's a rich mix of highly practical exercises, including role-plays, and hands-on team working activities to stimulate ideas, get teams planning, communicating, evaluating and monitoring performance. Most of the activ...

Using Emotional Intelligence At Work

17 Tried And Tested Activities For Understanding The Practical Application Of Emotional Intelligence How confident are you on the subject of emotional intelligence? Are you already committed to the concept but need help in putting it across in your organization? Or perhaps you don't feel that you know enough to be competent to train people in it. Whatever your knowledge of Emotional Intelligence, you could soon be delivering its benefits. These activities need your skills as a facilitator, but d...

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Management/Supervision Skills