Counselling Skills At Work

20 Activities For Developing Practical Counselling Skills This pack outlines the practical benefits of using counselling skills in a work context using a straight forward, jargon free approach.   Participants learn how counselling skills can be applied in a variety of different situations, such as coping with change, managing stress, giving and receiving feedback and conducting performance reviews.

Customer Care Pack

20 Activities To Get Everyone In Your Organization Contributing To Customer Care   This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers' shoes and to see the organization through their eyes.   The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. Learn how even seemingly small improvements ca...

Developing People: The Manager’s Role

20 People Development Activities for Managers This pack highlights the pivotal role managers and supervisors play in developing their people. Use the activities to help them view 'developing people' in the context of their own objectives and results. Get them to see the bottom line benefits and the enhancement of their own management skills. Show them how they can develop others and themselves in the process.

Evaluation Toolkit

The Complete Guide To Assessing The Effectiveness Of Training And Learning In Your Organization. These days, being able to demonstrate your contribution is more important than ever. You can use this pack to build a strong argument for investment and resources. Learn how to set objectives, measure improvements and evaluate results. There are case studies and working examples, and an impressive array of over 70 tools for instant use. The pack is based on the four-stage model of: assessing reaction...

Induction Toolkit

Get Your New Recruits Off To A Flying Start! Harness their enthusiasm, motivation and fresh ideas by settling them into the organization quickly. This Toolkit gives you everything you need to create a reliable, hassle-free and, above all, effective induction procedure that will work perfectly again and again—on every type of employee. It’s packed with resources to lead you speedily through the planning, design and organizational stages of creating a good induction policy. Checklists, memory aids...

Learning Needs Analysis

The Complete Guide To Getting Everyone Involved In Learning Needs Make a clear case for Learning Needs Analysis and use this knowledge to promote its many organizational benefits. Discover dozens of practical techniques for getting 'buy-in' from colleagues. Designing and using questionnaires jargon-free, with clear descriptions and explanations, this activity pack gives you the confidence you need in this key subject. Before long, you'll be winning commitment from senior managers and getting eve...

Mentoring

20 Development Activities For Understanding, Encouraging And Evaluating Mentoring Use the activities in this pack to promote an understanding of mentoring and how to evaluate it. Discover ways of connecting mentoring to other development activities such as performance reviews and personal development planning. Learn how mentoring can help the development of individuals within your organization. Show participants how to distinguish mentoring from coaching and managing and how to create learning o...

Skills Of Appraisal And Performance Review

19 Activities That Show You How To Set Up And Implement A Modern Appraisal System Are you implementing a new appraisal system or updating and improving the one you have? This Activity Pack shows managers and supervisors how a performance review appraisal provides a powerful communication system, enhances interpersonal skills and helps to promote an open and honest employee relations climate. It can also ensure that the personal development of the employee is in line with the business needs of th...

Supervisor Development Pack

15 Leadership And Communication Activities Show that your organization recognizes the important role played by your supervisors and team leaders. It's your responsibility to enable your supervisors to develop a range of management skills and expect them to operate effectively and efficiently. This pack contains 15 ready-made sessions incorporating everything you need to train your supervisors to become successful communicators, motivators and leaders. It covers all of the vital skills of supervi...

The Performance Management & Development Toolkit

15 Sessions For Establishing An Effective Strategic People Development System This resource takes you through the procedure of establishing an effective performance management and development process for your employees. The 15 sessions provide you with a clear framework and structure to guide you through this process. Designed to be used with senior managers, as well as team leaders and team members, the messages in this pack encourage the involvement of people throughout the organization.

Training That Sticks!

50 Creative Ways To Make The Most Of Post-It® Notes This unique resource gives you 50 creative approaches for using Post-it® Notes to make your training sessions more participative, more effective and more powerful. With Training that Sticks! you'll involve everyone. You'll get everyone contributing. And you'll get evident, measurable results from your training, planning and team working sessions. These are effective, powerful ideas that really do produce positive outcomes. And there are ideas h...