Communication Skills

22 Practical Activities For Developing Communication Skills Essential, effective communication skills for EVERYONE! With Communication Skills, you've got all the essential skills of communication covered-including much-needed skills development for the modern channels of communication that are becoming part of everyday working life. Includes effective use of e-mail, voice-mail and audio conferencing—at your fingertips.
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Learning Needs Analysis

The Complete Guide To Getting Everyone Involved In Learning Needs Make a clear case for Learning Needs Analysis and use this knowledge to promote its many organizational benefits. Discover dozens of practical techniques for getting 'buy-in' from colleagues. Designing and using questionnaires jargon-free, with clear descriptions and explanations, this activity pack gives you the confidence you need in this key subject. Before long, you'll be winning commitment from senior managers and getting eve...
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Light Bulb Learning

49 Energetic Activities To Invigorate Your Training Sessions Light Bulb Learning delivers 49 invigorating nuggets of learning—at your fingertips and ready to use. You can rely on these exhilarating training activities to foster an inspiring new climate of learning in your workplace. You'll find yourself dipping into this pack again and again, for proven activities that encourage the self-development of your people. These activities will provide increased insight into their own capabilities—skill...
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New Trainer’s Toolkit

Tools, Techniques And Tips For The New-To-The-Job Trainer This Toolkit is the training resource for anyone new to training. It will guide you, support you and inspire you from the moment you open its pages. It provides exactly what so many new trainers have been asking for: key training techniques, clearly explained—and thoroughly tested by an experienced trainer. You'll want to use this pack again and again to dip into the ideas and tips it contains. You'll quickly learn how to deliver any type...
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Trainer’s Treasure Trove

An Inexhaustible Goldmine Of Ideas To Spice Up Your Training! Do you collect useful ideas? You know the kind of thing: an energizer you've just seen that you'll use for your next customer care course, a role play you use for communication skills courses, a team challenge ready to fill a planned or unexpected space in a session. Now imagine the value of having someone else's great collection ready at your fingertips too! The Trainer's Treasure Trove is a remarkable collection of ideas, tactics, t...
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Training That Sticks!

50 Creative Ways To Make The Most Of Post-It® Notes This unique resource gives you 50 creative approaches for using Post-it® Notes to make your training sessions more participative, more effective and more powerful. With Training that Sticks! you'll involve everyone. You'll get everyone contributing. And you'll get evident, measurable results from your training, planning and team working sessions. These are effective, powerful ideas that really do produce positive outcomes. And there are ideas h...
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