22 Practical Activities For Developing Communication Skills
Essential, effective communication skills for EVERYONE! With Communication Skills, you've got all the essential skills of communication covered-including much-needed skills development for the modern channels of communication that are becoming part of everyday working life. Includes effective use of e-mail, voice-mail and audio conferencing—at your fingertips.
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Telephone Skills
Customer Care Pack
20 Activities To Get Everyone In Your Organization Contributing To Customer Care
This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers' shoes and to see the organization through their eyes.
The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. Learn how even seemingly small improvements ca...
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The Team Working Activity Pack
23 Activities To Enhance Team Performance
Stuck for ideas to get your teams really working effectively? Well, this activity pack is just your answer. This resource takes a fun and games type approach, but with a serious purpose, to help team members practice a wide range of skills.
It's a rich mix of highly practical exercises, including role-plays, and hands-on team working activities to stimulate ideas, get teams planning, communicating, evaluating and monitoring performance. Most of the activ...
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Training Games For Trainers
135 Practical Games That'll Give Your Training The Fun-Factor
Help your people learn more effectively through play - and enjoy themselves at the same time! This is our most popular Trainer Pack! Use these 135 confidence-boosting and enjoyable games that will energize, stimulate and liven up any training session.
There are pages and pages of confidence-boosting and enjoyable games that will energize, stimulate and liven up any training session. You'll engage your participants' whole brains and bo...
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