22 Practical Activities For Developing Communication Skills
Essential, effective communication skills for EVERYONE! With Communication Skills, you've got all the essential skills of communication covered-including much-needed skills development for the modern channels of communication that are becoming part of everyday working life. Includes effective use of e-mail, voice-mail and audio conferencing—at your fingertips.
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Writing Skills
Customer Care Pack
20 Activities To Get Everyone In Your Organization Contributing To Customer Care
This activity pack contains an extensive repertoire of ready-made sessions covering various aspects of customer care. It encourages participants to put themselves in their customers' shoes and to see the organization through their eyes.
The activities focus on what individuals can do right away to make a difference in the way customers feel toward your organization. Learn how even seemingly small improvements ca...
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Evaluation Toolkit
The Complete Guide To Assessing The Effectiveness Of Training And Learning In Your Organization.
These days, being able to demonstrate your contribution is more important than ever. You can use this pack to build a strong argument for investment and resources. Learn how to set objectives, measure improvements and evaluate results. There are case studies and working examples, and an impressive array of over 70 tools for instant use. The pack is based on the four-stage model of: assessing reaction...
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New Trainer’s Toolkit
Tools, Techniques And Tips For The New-To-The-Job Trainer
This Toolkit is the training resource for anyone new to training. It will guide you, support you and inspire you from the moment you open its pages. It provides exactly what so many new trainers have been asking for: key training techniques, clearly explained—and thoroughly tested by an experienced trainer. You'll want to use this pack again and again to dip into the ideas and tips it contains. You'll quickly learn how to deliver any type...
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Time To Be Effective
Exploring 19 Time Management Techniques That Really Work
This toolkit tackles the problem with most time management training - the fact that most people go away with good intentions but fail to implement what they've learned.
Time to be Effective doesn't duck these issues. The activities enable you to explore why people haven't used time management techniques in the past—and how to find approaches that really work for them.
The secret of these activities lies in the personalization of the learni...
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Trainer’s Treasure Trove
An Inexhaustible Goldmine Of Ideas To Spice Up Your Training!
Do you collect useful ideas? You know the kind of thing: an energizer you've just seen that you'll use for your next customer care course, a role play you use for communication skills courses, a team challenge ready to fill a planned or unexpected space in a session.
Now imagine the value of having someone else's great collection ready at your fingertips too! The Trainer's Treasure Trove is a remarkable collection of ideas, tactics, t...
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Training That Sticks!
50 Creative Ways To Make The Most Of Post-It® Notes
This unique resource gives you 50 creative approaches for using Post-it® Notes to make your training sessions more participative, more effective and more powerful.
With Training that Sticks! you'll involve everyone. You'll get everyone contributing. And you'll get evident, measurable results from your training, planning and team working sessions.
These are effective, powerful ideas that really do produce positive outcomes. And there are ideas h...
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